Frequently Asked Questions

We believe the best cleaning relationship starts with complete transparency. No vague answers, no deflection, no fine print buried somewhere you'll never find it. Just straight, honest answers to everything you want to know before you book.

01 Booking & Scheduling

How does booking with Noblemaid work?

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Booking is entirely online and takes under two minutes. Select your service, enter your home details, choose your preferred date and time, and receive an instant price confirmation. Once you confirm, your booking is locked in and you'll receive an email with everything you need to know. No phone calls required. No waiting for a quote to come back. No back-and-forth scheduling.

Can I choose a specific time for my clean?

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Yes. When you book online, you select your preferred date and arrival window. We provide two-hour arrival windows to account for travel time between jobs — your cleaner will arrive within that window and you'll receive a notification when they're on their way.

Can I book a recurring schedule right away?

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You can go straight to a recurring plan from your very first booking — no trial clean required. That said, many new clients choose to start with a one-time or deep clean to establish a fresh baseline before transitioning to a weekly or biweekly maintenance plan. We'll recommend what makes the most sense for your home during the booking process.

Do you offer weekend or evening appointments?

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Yes. We offer cleaning appointments across a range of days and times, including weekends, to accommodate the variety of schedules our clients keep. Availability varies by location and time of year — check the booking tool for real-time availability in your area.

What services do you offer?

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We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

How quickly can I get booked in?

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Most clients can secure a date within 48–72 hours of booking. For urgent requests — including move-out cleans, Airbnb turnovers, and post-construction cleans with tight timelines — same-day and next-day availability is often possible depending on your location and schedule. The earlier you book, the more time slots are available to you.

Do I need to be home when the cleaners arrive?

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Not at all — and most of our clients aren't. The majority of NobleMaid clients provide a lockbox code, a spare key, or a building entry method and carry on with their day completely uninterrupted. We take care of everything and lock up securely when we leave. You'll receive a completion notification the moment the job is done.

If you prefer to be home, especially for a first visit, that's completely welcome too. Many clients like to do a walkthrough with their cleaner on the first clean to share preferences and specific areas of focus.

Can I change my booking date or time?

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Easy. You can reschedule through your online account or by contacting us directly. We ask for at least 24 hours' notice for any changes or cancellations — this allows us to reassign that time slot and treat our cleaners' schedules with the same respect we'd want shown to yours. Changes made with more than 24 hours' notice are always free.

What areas do you serve?

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Noblemaid currently serves the following communities:
‍Niagara Region: Niagara Falls · St. Catharines · Niagara-on-the-Lake · Fort Erie · Welland
‍Greater Golden Horseshoe: Hamilton · Mississauga · OakvilleWe're actively expanding. If you're in a community adjacent to one of the above, enter your postal code at booking — we may already serve your area.

02 Pricing & Payment

How is my cleaning price determined?

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Your price is calculated instantly based on three primary factors: the size of your home (number of bedrooms and bathrooms), the type of service you're booking (general clean, deep clean, move-in/out, Airbnb turnover, etc.), and your location. Any add-ons you select are priced transparently and added to your total before you confirm.

There are no hourly rates that climb unpredictably, no vague estimates that expand at billing, and no surprises when you receive your invoice. The price shown at checkout is the price you pay — full stop.

Do prices include HST?

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All prices displayed during booking are before Ontario HST (13%). Your full total including HST is shown clearly before you confirm your booking. There are no taxes or fees added after the fact.

Do first-time clients really save 10%?

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Yes, always. New clients receive 10% off their first clean, applied automatically at checkout — no promo code required, no conditions, no expiry date on your first booking. It's our way of making it as easy as possible to experience NobleMaid for the first time.

Are there any hidden fees I should know about?

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No. Never. The price shown at checkout is your price. The only additions to your base quote are add-ons you explicitly choose (inside oven, inside fridge, interior windows, etc.) and HST — both of which are displayed clearly and confirmed before you book. No parking surcharges, no supply fees, no administrative charges billed after the fact.

Why does Noblemaid use flat-rate pricing instead of hourly?

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Because hourly pricing rewards slowness and punishes you if a job takes longer than expected. Flat-rate pricing means you know exactly what you're paying before the team arrives, regardless of how long the clean takes. Our cleaners work to complete the job to our documented standard — not to the clock. You pay for results, not hours.

Is there a discount for recurring clients?

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Yes — significantly. Recurring plan clients receive a meaningful discount compared to one-time clean rates, reflecting the ongoing relationship and the more efficient cleaning that a consistently maintained home requires. Discounts are automatically applied to your quote when you select a recurring frequency.

How and when do I pay?

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Payment is processed securely online at the time of booking. We accept all major credit cards. Your card is not charged until the day of your clean. For recurring clients, payment is automatically processed after each completed visit — no manual action required on your end.

What if my home is larger or more complex than the online form accounts for?

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Our instant pricing covers the vast majority of homes accurately. For unusually large properties (generally above 4,000 sq ft), homes in particularly complex condition, or commercial or specialty properties, contact us directly for a custom quote. We'll provide a fair, detailed price based on an accurate assessment of your specific situation.

03 Our Cleaners

Are your cleaners background-checked?

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Every single one — without exception. Before any NobleMaid cleaning professional enters a client's home, they undergo a comprehensive background check, a thorough reference check, and an in-person interview. We don't cut corners on this process regardless of how strong a candidate appears on paper. Your safety and peace of mind are non-negotiable.

What training do your cleaners receive?

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Most Noblemaid cleaners go through hands-on, in-person training before their first client visit. Training covers our room-by-room cleaning methodology, proper product use for different surfaces and materials, safety protocols, client communication expectations, and the specific requirements of each service type we offer. Training is ongoing — as our standards evolve and new products or methods improve results, our team is updated accordingly.

Can I request a specific cleaner or make a change if I'm not connecting well with my assigned cleaner?

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Absolutely. We want you to feel completely comfortable and confident in the person coming into your home. If you'd like to request a specific cleaner, or if you'd prefer to be matched with someone different after a visit, simply contact us and we'll make it happen — no awkward conversations required.

Are your cleaners employees or independent contractors?

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Noblemaid cleaning professionals are contractors vetted, and managed by us directly. This matters because it means consistent accountability — our cleaners operate under our standards, our code of conduct, and our quality guarantee on every visit. You're not booking a random contractor from a marketplace. You're booking a professional whose performance we are directly responsible for.

Will I get the same cleaner every visit?

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On recurring plans, we assign you a dedicated cleaner and make every effort to send the same person on every scheduled visit. Consistency is one of the most valuable things a recurring cleaning relationship offers — your cleaner learns your home, your preferences, and the specific areas that need extra attention over time.

In the event your regular cleaner is unavailable due to illness or scheduling, we will send a qualified substitute who is fully briefed on your home's details and preferences. You'll always be notified in advance if a substitute is coming.

04 Supplies & Equipment

Do you bring your own cleaning supplies?

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Yes — every time, without exception. NobleMaid cleaning professionals arrive fully equipped with professional-grade cleaning products, HEPA vacuums, microfiber cloths, mops, scrub brushes, and all tools required to complete your chosen service. You are not expected to provide anything.

Are your cleaning products safe for children and pets?

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Yes. Our standard product selection is professional-grade and applied correctly — meaning properly diluted, used on appropriate surfaces, and thoroughly rinsed where required. When applied and handled by trained professionals, they are safe for homes with children and pets.

If you have a particularly sensitive child, a pet with known chemical sensitivities, or a preference for plant-based or fragrance-free products, simply note this during booking. We carry alternative product options and will select accordingly for your home.

What kind of cleaning products do you use?

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We use professional-grade cleaning products selected for their effectiveness on specific surfaces and situations — the same calibre of product used in commercial and hospitality environments, not consumer-grade equivalents you'd find on a grocery store shelf.

If you have specific sensitivities, allergies, or product preferences — including eco-friendly or fragrance-free options — let us know at the time of booking. We are happy to accommodate specific product requests and will note your preferences in your client profile for every future visit.

Can I ask you to use my own products instead?

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Yes. If you have specific products you'd like us to use — a preferred floor cleaner, a surface-specific product, hypoallergenic options — leave them accessible and let us know at booking. We'll use them as requested. Our goal is always a clean that you feel completely comfortable with.

05 During Your Clean

What does a standard clean include?

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Our standard home clean covers all primary living areas systematically — kitchen (countertops, appliances, sink, stovetop, cabinet faces, floor), all bathrooms (toilet, tub/shower, sink, mirror, floor), all bedrooms and living areas (dusting, vacuuming, baseboards, surfaces), and throughout the home (cobwebs removed, trash emptied, floors swept and mopped, light switches wiped). See our full inclusions checklist on the Services page.

How should I prepare my home before the cleaners arrive?

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There's no requirement to pre-clean — that's precisely what we're there for. However, two things help us deliver the best possible results:
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‍Tidy loose items off surfaces and floors — When countertops, floors, and surfaces are clear of clutter and personal items, our cleaners can focus their time on deep cleaning rather than organizing. It also protects your belongings.
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‍Secure or contain pets — This is for the safety and comfort of both your pets and our cleaning team (more on this in the Pets section below).

That's genuinely it. We handle everything else.

How long will my clean take?

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Cleaning duration depends on the size of your home and the type of service booked. A standard clean for a two-bedroom home typically takes 2–3 hours. A deep clean of the same home may take 4–6 hours. Move-in/out cleans and post-construction cleans vary based on property condition and size. Your booking confirmation will include an estimated duration.

Will my cleaner follow a checklist?

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Yes. Every Noblemaid clean follows a structured, room-by-room checklist that ensures consistency and completeness on every visit. This checklist is the backbone of our quality standard and what allows us to deliver reliably thorough results visit after visit, regardless of which team member is in your home.

What's the difference between a standard clean and a deep clean?

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A standard clean maintains a home that's already in good condition — it's thorough, systematic, and delivers genuinely clean results on all primary surfaces. A deep clean goes significantly further: inside the oven, inside the fridge, inside cabinets, grout treatment, under and behind furniture, inside closets, ceiling fans, window tracks, and every surface area that doesn't get addressed in a standard visit.

We recommend a deep clean for first-time clients, homes that haven't been professionally cleaned in 3+ months, move-in/out situations, post-illness sanitizations, and seasonal resets. See our full Deep Cleaning page for the complete scope.

Do I need to move furniture before the cleaners arrive?

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No. Our cleaners will move lightweight furniture where accessible and safe to do so — chairs, small side tables, bathroom mats, and similar items. We vacuum and mop around larger furniture pieces. If there are specific heavy items you'd like moved, let us know in advance and we'll do our best to accommodate with the right team, however we do not usually initiate heavy items due to safety reasons.

What if the cleaners finish faster than expected — do I still pay the full price?

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Yes — and here's why that's actually in your favour. Our flat-rate pricing means you never pay more than quoted, regardless of how long the job takes. By the same token, if a clean is completed in less time than estimated, you still pay the agreed price — because you're paying for the result, not the clock. Our cleaners work to our full documented standard on every visit, not to a time limit.

06 Recurring Plans

What recurring plan frequencies do you offer?

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We offer three recurring frequencies: weekly, biweekly (every two weeks), and monthly. Our most popular plan is biweekly — the sweet spot of frequency and value for the majority of homes. Weekly plans are ideal for high-traffic households. Monthly plans suit smaller homes or lighter-use spaces.

Can I skip a visit without penalty?

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Yes. Life happens. If you need to skip a scheduled visit, simply notify us at least 24 hours in advance and there is no charge. Visits skipped with less than 24 hours' notice may be subject to a short-notice fee, which covers the time our cleaner has blocked for your home.

Can I change my recurring frequency after I've started a plan?

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Absolutely — anytime. You can upgrade from monthly to biweekly, add a one-time extra clean before the holidays, or scale back during a period when you're traveling. Your account gives you full flexibility to adjust your plan as your life requires.

Is there a contract for recurring plans?

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Never. Noblemaid recurring plans operate entirely without contracts. You are free to pause, skip, adjust frequency, or cancel at any time without penalties, fees, or difficult conversations. We operate on the principle that if our service is excellent, you'll choose to stay — not because you're locked in.

What happens if my regular cleaner is sick or unavailable?

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We will send a fully qualified substitute cleaner who is briefed on your home details and preferences. You'll always be notified in advance. Your clean will proceed as scheduled, and your regular cleaner will resume on your next scheduled visit.

07 Specific Services

What makes your move-out clean different from a regular clean?

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Our move-out clean is specifically scoped and priced to meet the standard that landlords, property managers, and real estate agents inspect to. This means we go well beyond a standard clean — inside the oven, inside the fridge, inside all cabinets and drawers, full grout treatment, interior windows, baseboards throughout, closets, and every surface that gets scrutinized on a property inspection. Our move-out clients have a near-perfect damage deposit recovery rate.

How does your Airbnb turnover cleaning work?

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Airbnb turnover cleaning is designed around your check-out and check-in timeline. You provide your schedule (or connect your booking calendar), and we coordinate our team to arrive after check-out and complete the turnover before check-in. Every turnover includes a full linen change, bathroom deep clean, kitchen reset, floor clean throughout, restocking (on arrangement), and a pre/post-clean photo report if requested. Same-day turnarounds are available.

Can I book a condo or apartment clean even if I live in a high-rise building?

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Yes, and we do it regularly. Our cleaners are experienced navigating building entry, elevator protocols, noise considerations, and the efficient workflows that compact spaces require. Simply include your building address, suite number, and any entry instructions during booking.

Do you follow the Ontario residential tenancy inspection checklist for move-out cleans?

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Yes. Our move-out cleaning scope is aligned with the standard areas addressed in Ontario residential tenancy inspections — the areas landlords and property managers specifically document on move-out condition reports. We know what they look for because we clean for them too.

How is post-construction cleaning different from other services?

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Post-construction cleaning is one of the most demanding cleaning categories and requires a layered, systematic approach that standard cleaning methods aren't built for. Fine construction dust penetrates vents, settles inside new cabinetry, embeds in grout, and coats surfaces three rooms away from the work. Our post-construction teams use commercial HEPA equipment and a multi-pass approach — dust removal first, detail cleaning second, final polish third — to properly restore a newly built or renovated space to livable, move-in-ready condition.

08 Pets & Families

Do you clean homes with pets?

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Absolutely — the majority of our clients have pets and we love working in pet-friendly homes. We do ask that you note the type and number of pets during booking so we can plan accordingly and ensure our team is prepared for any pet-specific cleaning needs (additional fur removal, etc.).

Is there an additional charge for homes with pets?

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Homes with heavy-shedding pets or multiple animals may incur a pet surcharge to account for the additional time required for thorough fur removal and dander treatment. This is disclosed transparently at the time of booking based on the information you provide. There are no surprise charges added after the fact.

What if someone in my home has allergies or chemical sensitivities?

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Please let us know at the time of booking. We carry alternative, hypoallergenic, and fragrance-free product options and will select and apply products accordingly for your home. Your health and comfort take priority.

Do I need to secure or contain my pets during the clean?

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We ask that dogs — particularly those who may be protective or anxious around unfamiliar people — be secured in a comfortable area or taken out of the home during the clean. This is for the safety and comfort of both your pet and our team. For cats, please ensure exterior doors and windows are noted as such so there's no risk of an accidental escape during the clean.

Are your cleaning products safe for babies and young children?

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Yes. Our products are professional-grade and properly applied — they're effective, rinsed where required, and safe for homes with infants and young children once dry. For families with newborns or children with known sensitivities, we offer fragrance-free and plant-based product options — simply note your preference at booking and we'll accommodate.

09 Cancellations & Changes

What is your cancellation policy?

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We ask for 24 hours' notice for any cancellation or rescheduling. Cancellations or changes made with more than 24 hours' notice are completely free — no fees, no complications. Changes made within 24 hours of your scheduled clean will be subject to a $50 short-notice fee, as your cleaner has reserved that time for your home.

What if my clean falls on a statutory holiday?

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If your recurring clean is scheduled on a statutory holiday, we'll contact you in advance to arrange an alternative date that week. Your schedule continuity is important to us and we'll always offer a prompt and convenient alternative.

What happens if NobleMaid needs to cancel or reschedule on us?

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In the very rare event that we need to reschedule — due to weather, illness, or circumstances beyond our control — we will contact you as early as possible and offer you the next available appointment at your preference, including priority scheduling. We will never charge a cancellation fee on our end. Inconveniencing a client is something we take seriously and handle with urgency.

Can I pause my recurring plan temporarily?

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Yes — anytime, for any reason. Travelling for a month, renovating, or simply taking a break? Pause your plan with no penalties and resume when you're ready. We'll hold your preferred time slot for a reasonable pause period. Contact us to arrange.

10 Satisfaction & Guarantee

What is Noblemaid's satisfaction guarantee?

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Our satisfaction guarantee is unconditional: if any area of your clean doesn't meet our standard — or yours — contact us within 24 hours and we will return to re-clean those areas at absolutely no charge. No conditions. No forms to fill out. No reluctant negotiations. A team back in your home finishing the job the way it should have been left.

How do I report an issue with my clean?

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Contact us within 24 hours of your clean — by phone, email, or through your online account. Describe the area or issue, and we'll arrange a re-clean as quickly as possible. The sooner we know, the faster we can make it right.

What if I'm still not satisfied after the re-clean?

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If a re-clean doesn't resolve your concern to your full satisfaction, we will work with you directly to determine a fair resolution — which may include a full or partial refund depending on the circumstances. Our goal is not to have satisfied customers. It's to have genuinely delighted ones. We will not consider a job closed until you are.

Has anything ever been damaged in a client's home?

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Damage during a professional clean is rare but can happen. NobleMaid carries full liability insurance for exactly this reason. In the event that anything is damaged during a clean, report it to us within 48 hours and we will handle it — documentation, claims, and resolution — promptly and professionally. Your belongings are treated with care and your property is fully protected.

11 Tipping & Etiquette

Should I tip my cleaner?

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Tipping is entirely optional and never expected — our cleaners are compensated fairly for their work. That said, tips are always genuinely appreciated, particularly for exceptional cleans, for visits around the holidays, or as a thank-you for a cleaner who has been consistently delivering great results in your home over time.

If you'd like to tip, a typical amount is $10–$20 per cleaner per visit, or 10–15% of the total clean cost for particularly exceptional work. Cash left on the counter is the most common approach, though we can also facilitate tips digitally through your account if preferred.

Is there anything Noblemaid cleaners won't clean?

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Our cleaning professionals are trained and equipped for all standard residential cleaning tasks. There are a small number of situations our standard service doesn't cover: cleaning up after a pest infestation, handling biohazardous materials, cleaning properties in extreme hoarding conditions (these require a specialized service), and exterior work, animal feces.

For anything outside our standard scope, contact us before booking and we'll let you know honestly whether we're the right service or whether we can refer you to a specialist.

Do I need to do anything special for the cleaners when they arrive?

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No special preparation is required. If you'll be home, a simple "come on in, here are the areas I'd like you to start with" is more than enough. If you won't be home, your entry instructions will handle everything.

A few things that make a cleaner's job easier and your results even better: clear loose items off surfaces and floors, put away any valuables or personal documents you'd prefer not to be moved, and have pets secured or contained. That's genuinely the full list.